We thank you for the trust you place in Sportsgrain (including sportsgrain.com and shop.sportsgrain.com, hereafter sportsgrain.com). We take your rights as a buyer and your privacy rights seriously. These terms and conditions indicate your rights and what our delivery conditions are during a visit and orders on sportsgrain.com. By giving you access to sportsgrain.com, you agree to comply with the legal commitment and the terms and conditions below. These conditions apply to all offers, orders and agreements from sportsgrain.com.
For all orders placed on sportsgrain.com only these conditions apply. Any other general terms and conditions, for example from customers, are explicitly rejected.
The information that is provided via our site, for example by placing an order, we treat confidentially and we record it in a file. Storing your data has advantages for you as a customer. The files from sportsgrain.com can be used for easier repeat orders and also for making static and personal analyzes, including for making offers and newsletters. The data will not be made available to third parties, unless this is necessary to execute your order, on the basis of a statutory provision, or in an emergency, in so far as this is in our reasonable opinion in your own interest.
If you object to receiving (whether or not) personal offers, this can be indicated by sending an e-mail to firstname.lastname@example.org. If you object to the fact that your personal data are actively used in our database, you can indicate this to our Customer Service via email@example.com.
Below is described which cookies sportsgrain.com itself places and which third-party cookies are used.
Do you not want your click behavior to be tracked? Then you can download a browser plugin from the Google website to prevent this. This institution then applies to all websites you visit, not just for sportsgrain.com. You can download the browser plugin here.
Functional cookies / Social buttons
The site has buttons for promoting or sharing pages on Facebook, Twitter, Google Plus and LinkedIn. These buttons are pieces of code from the social media itself and use a cookie. This cookie remembers that you are logged in so that you do not have to log in on Twitter or Facebook every time you want to share something. To see what they do with personal data that they receive with this code, you can view the privacy statements of Facebook, Twitter, Google+ and LinkedIn (which can change regularly).
Intellectual property rights
All intellectual property rights relating to the website and Sportsgrain, including those relating to the software, texts, images and sounds, belong to Sportsgrain and its partners and / or to those from whom we have obtained a license. This means, among other things, that it is not permitted to publish, reproduce and / or edit the information, logos and images mentioned on the websites without our permission.
If you send us a message, you hereby give Sportsgrain the right to publish, reproduce and / or edit that message (including the name you have entered) without having to pay a fee to you. Of course, complaints and such are not covered here.
We take measures to protect your information against unauthorized access and illegal processing, unintentional loss, destruction and damage. We will keep your information for a reasonable period or for as long as the law prescribes.
Unfortunately, the transfer of information via the Internet is not always completely secure. Although we take measures to protect your information as well as possible, we can’t guarantee the security of the data transferred on the website. Every transfer of information is at your own risk.
If use is made of the personal items or if an order is placed with us at sportsgrain.com, then you are obliged to register your e-mail address and to choose a user name and a password with which you can access the services of sportsgrain.com. You are responsible for keeping that password confidential. We advise you not to share your password with anyone.
Through this link it is possible to reset your password if you have forgotten it.
Access and update information
You have the right to see the information we have about you and to ask us to make adjustments to ensure that the information is accurate and up-to-date. If you wish to make use of this, please contact us via info@sportsgrain.
Sportsgrain.com uses an age limit of 18 years and older for registering and placing orders.
All prices include VAT. You pay the price of an item that applies at the time of ordering. Price changes and / or typesetting reserved. For offers look at the following article.
It is clearly stated on sportsgrain.com which offers apply. The offers listed on sportsgrain.com only apply to orders made within the period when the offer is listed on the website. Sportsgrain reserves the right to change offers and conditions in the meantime and to end actions prematurely.
Sportgrain.com is currently active in the Netherlands. Orders are only sent to Dutch addresses.
You can see through the order screens which delivery times apply to your order. We strive to deliver within these delivery periods, but we can’t guarantee this in situations of force majeure. Examples of force majeure are extreme weather conditions, strikes at postal services, annoying traffic situations, etc.
Payment of orders
Payments on sportsgrain.com are handled via the secured Rabo OmniKassa with which iDEAL can be paid.
Shipment of your order
The dispatch of your order will take place via postbox post from PostNL. The shipment takes place in boxes that fit through the letterbox (provided standardized format). If the shipment does not fit in your mailbox, PostNL offers the shipment to the neighbors. You will receive a notification stating which house number the package has been delivered to.
Orders placed and paid for via the shop before 15:00 will be offered to PostNL the same day. When mentioning the delivery times, the day of order is not taken into account.
PostNL keeps track of the following delivery days: Tuesday, Wednesday, Thursday, Friday and Saturday.
If you do not want to have certain products within 14 working days after your order has been delivered to you, you can return it to us. For this you can contact our Customer Service via firstname.lastname@example.org.
This arrangement does not apply to:
- Perishable products with a best-before date, such as the Sportsgrain Bar
- Products whose packaging is opened or of which it is clear that they have been exposed to improper circumstances.
Change and cancel
Orders that have not yet been paid can be adjusted or canceled. You do this by providing access with your username and password to your personal account via this link. Orders that have been paid can no longer be adjusted or canceled.
Sportsgrain.com attaches great value to your comments and complaints and will try to treat them as soon as possible.
If you receive products in damaged condition, or if you receive products that do not meet the quality requirements that may be set for the product in question, or have received an incorrect item, we request that you inform us within 3 days of delivery. To this end, you can contact our Customer Service free of charge via email@example.com accompanied by photos or other attachments that clarify your complaint. Our Customer Service is available on weekdays from 9.30 am to 4.30 pm. The Customer Service ensures that your complaint and / or comment is handled as well as possible and at the latest within 7 working days.
Our products are intended for end-users reselling is not allowed. We therefore reserve the right not to deliver orders for our own reasons, for example to possible resellers and to attach a maximum to the quantities of certain items to be ordered.
We strive to provide the correct product information and to show the correct image. It is possible that product characteristics (price, appearance, allergen indication) differ slightly from the product you have supplied. In that case, the characteristics displayed on the packaging of the product itself and you can’t claim delivery on the basis of incorrectly displayed information.
Information via the website
The information on sportsgrain.com is frequently updated. If you find errors on the site, we would appreciate it if you report this to our Customer Service via firstname.lastname@example.org. The website contains links to third party websites. We select the referred websites as carefully as possible. However, we can’t guarantee the content and functioning of third party websites.
Sportsgrain can change these conditions. The changed conditions start at the moment you change an order or place a new order with us. You hereby agree to the changed conditions.
All comments, questions and requests are welcome and should be addressed to Sportsgrain, to be reached via email@example.com or via the contact form on the website.
These conditions are subject to the laws of the Netherlands with regard to the choice of jurisdiction and the case law of the competent court in the Netherlands.